You know, any part can be difficult to install and operate if you are not a specialist. This is especially true for complex controllers that are used on an industrial scale. After your message, I decided to look at the user manual for Trane VAV-UCM 4.2 on Manual Machine to understand what it was all about, and I realized that even assembling a computer myself was easier. Seriously, there are so many contacts there, God forbid you damage even one, and everything will stop working. So it’s good that your boss turned to the professionals.